Warranty & Complaints

Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim warranty. By law, you are obliged to report any defect to us within two months of its discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first report any complaints to us by emailing info@balkanstaste.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From February 15, 2016, consumers in the EU can also register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.